Please be aware, I work Mon-Friday 8am-8pm EST! I will not answer messages outside of these hours!
My colorist is my husband, Drake(@houndlyworks on twitter)
My colorist is my husband, Drake(@houndlyworks on twitter)
Payment Plans and refunds
Payments
- Payment is due up-front before any work has begun and to reserve your spot in the queue.
- Payment is received through invoice only on Paypal! Outside of Paypal, I also accept CashApp, Venmo, and Zelle!
- Please have payment/info ready when claiming a YCH or slot! I do not add you to the queue until you have paid!
- Art is my only and full-time job. All payments I receive go immediately to rent, food, bills, and other debts. I do have to spend money almost as soon as I make it, often before the commission is complete. Because of this, if there is a situation where a refund is needed, it will take a short duration of time for me to make the money to supply a refund. See below for more refund related statements.
Payment Plans And Holds - Half and Half: I require half of the payment upfront and will do half the work. Once finished, the next half must be sent and the commission will then be finished. Due to the nature of this payment plan, I will not be able to offer refunds for work completed/started.
- Payment plans available only when discussed.
- I will hold a commission slot if you ask, but I will not hold it indefinitely! Please be respectful of my time.
- Refunds
- If I am unable to do your commission for any reason, you will be refunded in full.
- The Artist reserves the right to issue a refund and cancel a commission, at any time, due to poor communication, rude or inappropriate behavior, or the inability to communicate in any way.
- If I have already started the commission, a full refund is no longer able to be given.
- In the case of a cancellation on my part due to personal matters, you will be refunded in full even if work has begun.
- Artwork is non-refundable once complete. Any concerns must be brought up during the commission process as I send you things to approve.
- In the case you, the commissioner, requests a refund after work has already begun, you will be partially refunded based on the amount already completed.
Progress, Edits and Alterations
All commissions will receive progress updates.
Edits and Alterations
Turn arounds
Deadlines
Edits and Alterations
- I am NOT required to edit the commission once finished if the work was approved before hand.(for example; I show you the line art, you approve, and then after im done ask me to alter the line art) or told about changes to the design in the middle of working.
- PSD and Sai Files will be saved for 3 days on my hard drive before being wiped. If no issues are brought to my attention in this time, the files will be gone and no further edits will be made.
- If edits are required after approval and completion, I will charge an edit fee! The fee differs per subject depending on complexity!
Turn arounds
- If a deadline is not set, I will try my best to get your art finished within a timely manner!
- My Turn around is typically 1-3 weeks, but if something comes up I will absolutely let you know! The absolute longest it should take is 3 months!
- PLEASE be aware, If I reach out and receive no response for over 6 months, I will consider your commission terminated and no refund provided. I will attempt to reach out in every possible way before doing so.
Deadlines
- If you need something done the same day, I DO charge a rush fee! (please see prices for those!)
- If I miss a deadline due to slow responses from you, you will not be compensated and the commission will be finished as normal.
Updates
Contacting me
Don't forget about the Queue if you are wondering about the status of your commission and where you are in Queue. It's updated very frequently, and as I work daily!
- If you have any questions, concerns, or are just curious about your commission's status, feel free to e-mail, Telegram, DM or note me. See contact info!
- If you are waiting on a commission, I ask that you give at least a week's time after each update before asking for another, unless there is a deadline. Getting a lot of messages for updates can be really overwhelming, especially when my trello is public and easy to check first!
Don't forget about the Queue if you are wondering about the status of your commission and where you are in Queue. It's updated very frequently, and as I work daily!
rights
Commissioner
Artist
- You are free to post any commission done for you to a personal/public gallery, so long as credit is provided. I do, however, ask you do not re-post commissions in their full size to public galleries.
- You may make avatars, banners and other web graphics out of the art you receive, but you may not edit my images, pay someone else to color unfinished commissions, etc. without my permission.
- You may not pay another person to finish work partially created for you without permission. If you or someone else finished it at no cost please credit me in the description.
- Feel free to make prints/copies of the image so long as it is for personal use and no profit is made.
- The commissioner may not profit off of the artist's work in any sense of the manner. This includes but not limited to selling sketches as YCHs, Selling prints of art you've commissioned, selling stickers or merch of any type using art commissioned, etc;
- My art is not to be used for any NFT OR AI purposes.
- If you would like to purchase Commercial Rights to artwork that i've created for you, please message me and we can work something out!
Artist
- I reserve the right to refuse any commission for any reason, and am in no way obligated to provide a reason in the case of refusal.
- Unless I have explicitly stated otherwise, I will retain all copyright to my artwork, but NOT the characters in the artwork unless belonging to me. I will not sell, make merch, or otherwise profit off of artworks containing characters that do NOT belong to me.
- I am not obligated to post your commission to my gallery, or anywhere else.
- I reserve the right to use rejected sketches and pose sketches (i.e. if you rejected a sketch for a whole new pose) for my own use, but I will alter it so the character doesn't look like yours.
- Please discuss things with me if you want to purchase an image's full copyright/publishing rights.
Other
- Do you livestream commissions? Not currently! The computer I have isn't built for streaming much!
- If I don't have any references, is there an extra fee? This very much depends on the details, how simple it is, how the description is, etc. Very rarely is there a fee but if it's very complicated to understand then there is. Fee price varies from subject to subject and will be discussed with you.
- Will you design a character for me? I sure can! I very much enjoy designing characters, but like above, it really depends on details.
- What format will I get the high-res image in? You will receive a PNG format, unless you'd like another format. SAI and PSD files are not offered unless discussed and agreed upon beforehand.
- Is there a fee for private commissions? No, but please let me know before I start! I'm perfectly fine with keeping things private, or keeping things private until a certain time (for birthdays and gifts).
- NOTE ABOUT AGE: Anyone commissioning me via PayPal is assumed to be over 18 years of age, as that is PayPal's account policy. I am not liable for any damages or costs if said person is found to be underage.
- NOTE ABOUT CHARGEBACKS: If I find that you chargeback on me on PayPal with no warning, I will dispute the claim, and if it is a large amount I will pursue legal action. I will also make a commissioner's beware about you with screenshots provided and you will be IMMEDIATELY blacklisted and blocked from all of my accounts and from my business.